Definitions

For a better understanding of these general conditions of sale, here are some definitions:

• Purchase: Transfer of ownership of one or more of the Company's Products to the Customer, following an Order validated by the Company on the Site or following a sale in store, in accordance with the provisions of the General Terms and Conditions.

• Customer: Any User, end consumer, natural person or non-professional legal entity, excluding resellers or intermediaries acting on behalf of resellers, who makes a Purchase.

• Order: Any request to Purchase one or more Products on the Site by a Customer, subject to validation by the Company.

• Account: Space reserved for the registered User, accessible after registration on the Site via a Connection Identification or by recovering an account created with a partner or service provider, allowing access to certain content present on the Site or to place an Order.

• GTC: All of the stipulations provided herein which detail the rights and obligations of the Company and the Customer in the context of the Purchase of the Products.

• Contract: Set consisting of the summary of the Order sent by the Company to the Customer after validation of his Order and these General Terms and Conditions.

• Products: All products offered for Purchase by the Company on the Site and/or in store.

• Company: Maison Castiglione - MC PARIS, a simplified joint-stock company with capital of €1,000, whose registered office is located at 60 rue François 1er - 75008 Paris, France, registered with the Paris Trade and Companies Register under the unique identification number 942 947 813.

• Site: Website www.maisoncastiglione.com from which the Company offers its Products for Purchase.

• User: Any user of the Site.

Products

The Products sold by Maison Castiglione, “the Company,” on the Site are candles and decorative accessories, the characteristics of which are described on the Site. They are sold in the limit of the available stocks.

Although every effort is made to ensure that the color and pattern of the Products displayed on the Site are faithful to the original Products, variations may occur due to technical limitations of color rendering on the Customer's computer equipment. Furthermore, when the Product is made of glazed ceramic and handcrafted, slight differences in shade, appearance, or texture may occur from one item to another due to the inherent characteristics of the glaze and the artisanal process. These variations, inherent to Customer's computer equipment or the manufacturing process, shall not be considered defects and shall not incur the liability of the Company.

Price

Prices are listed in euros, including all taxes and excluding delivery charges. No VAT exemption will be granted for online orders. We invite you to contact us by email at contact@maisoncastiglione.com or via the contact form available on the Website for any additional information.

The Company reserves the right to modify the prices of the Products offered on the Site at any time and without notice. The Products are invoiced on the basis of the prices displayed on the Site at the time the Order is placed, subject to availability of the Products ordered at that time.

Any complaint from the Customer regarding the unsuccessful Order of a Product that is unavailable or whose price has changed during the Order process or between two Orders will be considered unfounded. All Orders must be paid for immediately upon placing the Order.

Order and payment

Any Order placed on the Site is placed through the use of the User Account. The Customer has the option to purchase one or more Products.

The Order process is as follows:

1. Acceptance of the Site's Terms and Conditions: The Terms and Conditions are deemed accepted by any User wishing to consult and continue browsing the Site, and who declares and acknowledges having read and understood them. The Terms and Conditions must be accepted each time they connect to the Site before being able to browse the Site, view the Products and place an Order.

2. Product Choice: The Customer must select the Product he wishes to order.

3. Adding the Product(s) to the basket: The Customer adds the selected Products to their basket.

4. Checking the contents of the selection: The Customer checks the contents of their basket while retaining the option of deleting the Products they have selected.

5. Login to User Account: The Customer logs into their User Account, including the following mandatory information: surname, first name or company name, address, email, password, telephone number for delivery.

6. Order Verification: The Customer checks the summary of their Order, which includes the description of the Product(s), the price per Product excluding/including VAT and the total price excluding/including VAT, as well as the Customer's contact details and the delivery method. The Customer must ensure that all of these elements comply with their request. The Customer may modify their Order or information.

7. Choice of payment method: The Customer chooses the payment method for their Order from the following options: bank card (Visa, CB, Mastercard) or by payment application (PayPal, ApplePay, GooglePay).

8. Acceptance of the Site's Terms and Conditions: By checking the corresponding box, the Terms and Conditions must be accepted for each Order. After this step, the Customer can no longer modify and/or cancel their Order.

9. Validation of the Order: Receipt of an acknowledgment of receipt of the Order by email summarizing the contents of the Order, namely: the delivery and billing addresses; the number of the Order; the date of the Order; the list of Products ordered and their amounts; the delivery method and the payment method.

10. Processing of the Order by the Company: Verification of the availability of the Products ordered.

11. Order Confirmation: Receipt of an email confirming the Order. The Contract is deemed to be concluded on the date this email is sent.

12. Order Tracking: The Customer receives information by email regarding the various stages of the processing and preparation of their Order up to its dispatch. A carrier tracking number is communicated to the Customer when their Order is validated. If the Customer wishes to obtain information regarding the tracking of their Order, they can connect to the website of the carrier chosen by the Company and follow the delivery of their package live.

Delivery

The Company delivers the Products to mainland France, Corsica and Monaco. If you have any questions regarding delivery outside mainland France, we advise you to contact our Customer Service by email at the following address contact@maisoncastiglione.com or via the contact form available on the Site.

Delivery will be made to the delivery address confirmed by the Customer at the time of the Order as the "delivery address", which may be different from the "billing address". The Company reserves the right to choose the carrier.

The availability date depends on the stock status, the date the Order is shipped and the availability time induced by the availability method. For all Products, the average availability times observed are four (4) to nine (9) working days (excluding Saturdays, Sundays and public holidays) from the confirmation of the Order by email. Delivery costs are calculated when the order is placed.

The availability dates and deadlines indicated by the Company are given for informational purposes only. The Company reserves the right to postpone previously announced dates. As an exception, "pre-order" operations may be subject to longer delivery times.

Exceeding the estimated delivery time indicated cannot give rise to any cancellation of the Order, to any reduction in the price paid by the Customer and to any payment of damages. However, in the event of non-delivery within thirty (30) days from the maximum estimated delivery time, the Customer will have the option of cancelling the Order free of charge. The sums paid will then be refunded. In cases where it is able to do so, the Company reserves the right to offer the Customer a Product of equivalent quality and price to the Product initially ordered.

Upon receipt of the Order, it is the responsibility of the Customer, or the authorized recipient of the Order, to check the conformity of the product(s) made available with the Order, before signing the delivery slip attached to the package. In the event of a problem, the Customer must issue handwritten reservations on the delivery slip accompanied by his signature (Damaged Product, Missing Product, etc.) and to the carrier within three (3) working days following receipt of the item(s) by registered letter with acknowledgment of receipt. The Customer will inform the Company in writing to the email address contact@maisoncastiglione.com, by mail to the Company's address, MC PARIS - 60 rue François 1er - 75008 Paris or via the contact form available on the Site.

Right of withdrawal and returns

Orders placed on the Site cannot be cancelled or modified once confirmed and shipped. The Customer may return their order upon receipt if it is not satisfactory.

In accordance with Articles L.221-18 of the French Consumer Code, the Customer has a period of fourteen (14) days from receipt of the Products purchased on the Site to notify the Company's customer service of their wish to exercise their right of withdrawal to return the Products.

For the customer service to accept an exchange and/or refund, the Product must be returned unused, complete, and in its original packaging. Return shipping costs are covered by the Company when the return is made from the country in which the Product was originally delivered. In all other cases, return shipping costs remain the responsibility of the Customer.

To exercise this right of return, the Customer must, within the aforementioned period of fourteen (14) days, contact customer service to obtain a return slip, by email at the following address: contact@maisoncastiglione.com.The Company, in the event that the Customer exercises this right, will reimburse the Customer for the price of the returned Products (excluding any customs charges), within a maximum period of fourteen (14) days following receipt of the returned Products. This reimbursement will be made by crediting the bank account used to pay for the Order.

Guarantees and liability

The Company sells to the Customer a Product which conforms to the Purchase and is free from defects of conformity upon delivery of said Product, in the sense that the Product will be suitable for the use usually expected of a similar good and that it will present the characteristics presented at the time of sale.

In the event of recognized non-conformity on a Product sold by the Company, within 30 days following receipt of the Product by the Customer, the Customer may request replacement of the Product unless one of these choices results in a manifestly disproportionate cost for the Company.

If the repair or replacement of the Product is not possible, the Customer may have the price paid refunded and return the Product or keep the Product and have part of the price refunded, unless the lack of conformity is minor. However, the Company cannot be held responsible for damage caused by improper use.

Questions and complaints

If you have any questions regarding these General Conditions of Sale or if you wish to inform us of any problem relating to the Products, contact us by email at contact@maisoncastiglione.com or by post at MC PARIS - 60 rue François 1er - 75008 Paris.

The Website, all content contained therein, and any contract entered into as a result of its use are governed by French law. The parties agree to submit any dispute to the exclusive jurisdiction of the courts of Paris, France. All contracts are concluded in French.

Changes to the T&Cs

The Company reserves the right to modify these General Terms and Conditions of Sale at any time. Any modifications will be published on the Site and will come into effect as soon as they are posted online.

Customers are encouraged to regularly review the Terms and Conditions of Sale to be aware of any changes. By continuing to use the Site or place Orders after the changes have been published, the Customer accepts the new General Terms and Conditions of Sale.

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